Manage page FAQ

This area contains guides and information for your Elysium appbox

Plex Server/Appbox issues

Keep your server running smoothly

In order for your Elysium Appbox to always operate fast and smooth, it is important to take some ...

Noticing "Indirect connection" on plex?

AN INDIRECT CONNECTION COULD INDICATE THAT REMOTE ACCESS IS NOT PROPERLY CONFIGURED, OR A CDN CON...

Noticing "Insecure connection" in plex?

An insecure connection can happen due to multiple things, on Plex, plex assigns each server a cer...

My Plex server says an update is available

I have a shared Appbox Head over to your Dashboard - Scroll down and hit "Restart" on your serve...

I think my server is down / Unable to access it on plex.tv

Head over to your Dashboard Is the server showing as online? If not, restart it Does it say "...

I'm curious how subtitles work

Subzero and Bazarr! On Elysium we run sub-zero/Bazarr to automatically grab subtitles in a large...

I'm curious what transcoding means

Transcoding If you play video via Plex or Emby and reduce the streaming quality to anything lowe...

Claimed new Elysium server, but not seeing it in plex?

If you have previously had an Elysium appbox, or if your appbox was re-deployed - Theres a chance...

Indirect/Insecure/unable to connect to your server

Recently, a bug sometimes prevents a plex server from being successfully claimed via the dashboar...

Correcting appbox library after significant library changes at Elysium

Sometimes, tho very rarely, there might be significant library changes at Elysium, like thousands...

Plex scanner stuck? No new content added?

Sometimes the scanner in plex can get stuck on media items that are corrupt or incorrectly encode...

Connection issues(Buffering etc)

Content issues(Missing media, playback issues, metadata issues)

Setting up your Elysium Appbox first time

Enabling CDN

The Request Lounge

Manage page tools

Friday 15th incident update

Update on the data loss friday the 15th of november. Most content has been restored, currently w...

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