Manage page FAQ
This area contains guides and information for your Elysium appbox
Plex Server/Appbox issues
Keep your server running smoothly
In order for your Elysium Appbox to always operate fast and smooth, it is important to take some ...
Noticing "Indirect connection" on plex?
AN INDIRECT CONNECTION COULD INDICATE THAT REMOTE ACCESS IS NOT PROPERLY CONFIGURED, OR A CDN CON...
Noticing "Insecure connection" in plex?
An insecure connection can happen due to multiple things, on Plex, plex assigns each server a cer...
My Plex server says an update is available
I have a shared Appbox Head over to your Dashboard - Scroll down and hit "Restart" on your serve...
I think my server is down / Unable to access it on plex.tv
Head over to your Dashboard Is the server showing as online? If not, restart it Does it say "...
I'm curious how subtitles work
Subzero and Bazarr! On Elysium we run sub-zero/Bazarr to automatically grab subtitles in a large...
I'm curious what transcoding means
Transcoding If you play video via Plex or Emby and reduce the streaming quality to anything lowe...
Claimed new Elysium server, but not seeing it in plex?
If you have previously had an Elysium appbox, or if your appbox was re-deployed - Theres a chance...
Indirect/Insecure/unable to connect AFTER claiming server via dashboard
Recently, a bug sometimes prevents a plex server from being successfully claimed via the dashboar...
Correcting appbox library after significant library changes at Elysium
Sometimes, tho very rarely, there might be significant library changes at Elysium, like thousands...
Plex scanner stuck? No new content added?
Sometimes the scanner in plex can get stuck on media items that are corrupt or incorrectly encode...
Connection issues(Buffering etc)
Content issues(Missing media, playback issues, metadata issues)
Missing movies or tv shows? Believe you are not receiving updates?
Over time, we expand our storage which results in new storage folders that must be added to your ...
Content showing "Unavailable"
Theres 2 primary reasons for content to be showing as unavailable Content is being replaced(up...
Missing metadata?(Posters, artwork etc)
Missing metadata in plex is normal, sometimes the server will simply fail to grab metadata, somet...
4K movies not working?
Are 4k movies not starting on your server? Spinning circle? Or "Transcoder exited due to an error...
Errors streaming? Transcoder exited due to an error?
Learn how to troubleshoot transcoding errors, and how to obtain enough info for us to help you. ...
Setting up your Elysium Appbox first time
Enabling CDN
Configure your own "custom" CDN
ARE YOU HAVING PEERING ISSUES, AND YOU WANT THE STABILITY OF USING YOUR OWN CDN? Getting a doma...
Requesting a CDN "Share"
If you feel intimidated by the "custom CDN" setup guide, or just want to see if you can save some...
Verifying if the CDN is working and active
Once the CDN is enabled, you might want to verify if indeed it is in effect. Do this, by downloa...
The Request Lounge
How long does it take for a request to be added?
Movies Movie requests are automatically approved, and will appear within a few hours of being re...
How does the request lounge work?
The per user, limit system When you access the request page, you will notice a top information b...
My request is gone!
Older requests will eventually be removed Don't worry, though! This doesn't mean it's been denie...
My request was "Denied" What are my options?
Theres only ever 1 reason for something to be "Denied" on Elysium, if we cannot find what you req...
Manage page tools
Friday 15th incident update
Update on the data loss friday the 15th of november. Most content has been restored, currently w...