Manage page FAQ

Please follow these steps below so we can firstly find out what's wrong Find a random mov...

In order for your Elysium Appbox to always operate fast and smooth, it is important to take some ...

AN INDIRECT CONNECTION COULD INDICATE THAT REMOTE ACCESS IS NOT PROPERLY CONFIGURED, OR A CDN CON...

An insecure connection can happen due to multiple things, on Plex, plex assigns each server a cer...

Missing metadata in plex is normal, sometimes the server will simply fail to grab metadata, somet...

Over time, we expand our storage which results in new storage folders that must be added to your ...

Theres 2 primary reasons for content to be showing as unavailable Content is being replaced(up...

I have a shared Appbox Head over to your Dashboard - Scroll down and hit "Restart" on your serve...

Head over to your Dashboard Is the server showing as online? If not, restart it Does it say "...

Subzero and Bazarr! On Elysium we run sub-zero/Bazarr to automatically grab subtitles in a large...

Transcoding If you play video via Plex or Emby and reduce the streaming quality to anything lowe...

Are 4k movies not starting on your server? Spinning circle? Or "Transcoder exited due to an error...

Learn how to troubleshoot transcoding errors, and how to obtain enough info for us to help you. ...

If you have previously had an Elysium appbox, or if your appbox was re-deployed - Theres a chance...

Recently, a bug sometimes prevents a plex server from being successfully claimed via the dashboar...

Sometimes, tho very rarely, there might be significant library changes at Elysium, like thousands...

When you first receive your Elysium access details(via email), you will need to login to the serv...

ARE YOU HAVING PEERING ISSUES, AND YOU WANT THE STABILITY OF USING YOUR OWN CDN? Getting a doma...

If you feel intimidated by the "custom CDN" setup guide, or just want to see if you can save some...

Once the CDN is enabled, you might want to verify if indeed it is in effect. Do this, by downloa...

Movies Movie requests are automatically approved, and will appear within a few hours of being re...

The per user, limit system When you access the request page, you will notice a top information b...

Older requests will eventually be removed Don't worry, though! This doesn't mean it's been denie...

Theres only ever 1 reason for something to be "Denied" on Elysium, if we cannot find what you req...

At Elysium it is possible to create sub accounts, sub accounts are accounts you can create for yo...

All Elysium customers have access to the TV schedule, the TV Schedule shows the status of previou...