Issue related to Plex Server/Streaming

Experience buffering?

Please follow these steps below so we can firstly find out what's wrong Find a random mov...

Keep your server running smoothly

In order for your Elysium Appbox to always operate fast and smooth, it is important to take some ...

Noticing "Indirect connection" on plex?

AN INDIRECT CONNECTION COULD INDICATE THAT REMOTE ACCESS IS NOT PROPERLY CONFIGURED, OR A CDN CON...

Noticing "Insecure connection" in plex?

An insecure connection can happen due to multiple things, on Plex, plex assigns each server a cer...

Missing metadata?(Posters, artwork etc)

Missing metadata in plex is normal, sometimes the server will simply fail to grab metadata, somet...

Missing movies or tv shows? Believe you are not receiving updates?

Over time, we expand our storage which results in new storage folders that must be added to your ...

Content showing "Unavailable"

Theres 2 primary reasons for content to be showing as unavailable Content is being replaced(up...

My Plex server says an update is available

I have a shared Appbox Head over to your Dashboard - Scroll down and hit "Restart" on your serve...

I think my server is down / Unable to access it on plex.tv

Head over to your Dashboard Is the server showing as online? If not, restart it Does it say "...

I'm curious how subtitles work

Subzero and Bazarr! On Elysium we run sub-zero/Bazarr to automatically grab subtitles in a large...

I'm curious what transcoding means

Transcoding If you play video via Plex or Emby and reduce the streaming quality to anything lowe...

4K movies not working?

Are 4k movies not starting on your server? Spinning circle? Or "Transcoder exited due to an error...

Errors streaming? Transcoder exited due to an error?

Learn how to troubleshoot transcoding errors, and how to obtain enough info for us to help you. ...

Claimed new Elysium server, but not seeing it in plex?

If you have previously had an Elysium appbox, or if your appbox was re-deployed - Theres a chance...

Indirect/Insecure/unable to connect AFTER claiming server via dashboard

Recently, a bug sometimes prevents a plex server from being successfully claimed via the dashboar...

Correcting appbox library after significant library changes at Elysium

Sometimes, tho very rarely, there might be significant library changes at Elysium, like thousands...

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