Manage page FAQ

This area contains guides and information for your Elysium appbox

Plex Server/Appbox issues

Plex Server/Appbox issues

Keep your server running smoothly

In order for your Elysium Appbox to always operate fast and smooth, it is important to take some steps to configure some settings on the Elysium Dashboard, aswell as keeping up with some maintenance tasks on your appbox, at plex.tv

 

Making sure your appbox restarts daily

One of the cool features here at Elysium, is the ability to schedule your server to automatically restart daily
Navigate to server settings and make sure to schedule your server for daily restarts


Important steps to take regularly

Plex allows you to run some maintenance tasks via plex.tv web panel that'll help keep your server snappy
you should run these weekly or bi-weekly

  1. Access the settings dialog buttonchrome_V909eVFiSI.jpg
  2. Browse to "Troubleshooting"chrome_oZrwUGm1Gn.jpg
  3. Clean Bundles
  4. Optimize Database
Plex Server/Appbox issues

Noticing "Indirect connection" on plex?

AN INDIRECT CONNECTION COULD INDICATE THAT REMOTE ACCESS IS NOT PROPERLY CONFIGURED, OR A CDN CONFIGURATION HAS GONE WRONG.

1. I do not have CDN enabled

First, go to plex.tv/web -> settings(top right corner) -> remote access, is it red? Or green?

If its green, your server is fine and the issue is with your network

If its red

If reset plex config and re-claim didn't solve it

Please follow this guide -> https://wiki.elysium.to/books/manage-page-faq/page/indirectinsecureunable-to-connect-after-claiming-server-via-dashboard


I have CDN enabled

  1. Disable the CDN, reset plex config - confirm it is then green in remote access
  2. Enable CDN again and confirm it is once again green
Plex Server/Appbox issues

Noticing "Insecure connection" in plex?

An insecure connection can happen due to multiple things, on Plex, plex assigns each server a certificate for "secure connections", this happens automatically - But sometimes there can be issues with the certificates, or plex.tv can have an issue causing the certificate to not work. 

This can  result in the "insecure" message, usually you can simply click "allow insecure" and regain access to the server, and then check back later to see if its resolved.

If you want to actively try and troubleshoot it, follow the following procedure


I do not have CDN enabled

  1. Plex.tv handles dynamic assigning of SSL certificates for all servers, if you are getting an insecure connection, it is either because your client has issues connecting via SSL, or plex.tv has issues assigning you a certificate.
  2. Try restarting the server
  3. Try resetting config via manage page and re-claim
  4. Wait it out

I have CDN enabled

  1. Go to your dashboard, grab your shared ID and open https://{YOUR-SHARED-ID}.YOURDOMAIN in your browser, does it load? If so, secure connections work fine and you can conclude its a client issue
  2. If it doesn't work, CDN may be broken - uninstall, and re-install
Plex Server/Appbox issues

My Plex server says an update is available

I have a shared Appbox

Head over to your Dashboard - Scroll down and hit "Restart" on your server


I have a Baremetal

Head over to your Dashboard - Scroll down and hit "Restart" on your server

Plex Server/Appbox issues

I think my server is down / Unable to access it on plex.tv

  1. Head over to your Dashboard
    1. Is the server showing as online? If not, restart it
    2. Does it say "plex service running"? If not, restart it
    3. Does it say "Unclaimed server"? If so, claim it.
  2. All above looks fine?
    1. Click "Unclaim Plex Server" and re-claim it again
    2. Click "Reset plex config" and re-claim the server
    3. Click "Rebuild Plex Server"
  3. Still not working?
    1. Restart the server AFTER claiming it
  4. Still not coming back up? Please get in touch by creating a ticket
Plex Server/Appbox issues

I'm curious how subtitles work

Subzero and Bazarr!

On Elysium we run sub-zero/Bazarr to automatically grab subtitles in a large variety of languages, sub-zero/Bazarr matches the download subtitle with the filename and attempts to find a proper matching subtitle.


What if Subzero/Bazarr fails?

More often then not, the subtitle will be out of sync, therefore we have set a few rules regarding subtitles:

  1. We do not officially support subtitles
  2. If they are not in sync, then we often cant do much about it, use kodi to correct them
  3. You are free to contact us and tells us the EXACT amount of seconds the subtitle is delayed or ahead by, the language of the subtitle and the exact movie and episode, then we might resolve it manually if and when we have time
  4. We do not guarantee subtitle corrections or support, theres literally tenths of thousands of subs, it is not realistic for us to correct all subtitles on request.
Plex Server/Appbox issues

I'm curious what transcoding means

Transcoding

If you play video via Plex or Emby and reduce the streaming quality to anything lower then its original quality, or if you add subtitles - Then the video will transcode during playback.
If you run with the 9.99$ plan, you are allowed 1 concurrent transcode stream - If you attempt to start a 2nd, you will be met with the message "Not enough CPU to start conversion".


Direct Play

If you stream at original (highest) quality, you will be direct playing - You can run any amount of direct play streams on all plans offered by Elysium.

Plex Server/Appbox issues

Claimed new Elysium server, but not seeing it in plex?

If you have previously had an Elysium appbox, or if your appbox was re-deployed - Theres a chance you wont see the new server in plex, until the old is removed from "Authorized devices" within plex.

Access https://plex.tv/desktop

Top right, click your user icon and then "Account"

chrome_45GhsMRlZo.jpg

Next, click "Authorized devices" on the left hand side

Remove all instances of "Plex media server" that you believe to be Elysium servers

chrome_BkRoiPGXk8.jpg

Thats it! Claim your Elysium appbox again, and it should appear!

Plex Server/Appbox issues

Indirect/Insecure/unable to connect to your server

Recently, a bug sometimes prevents a plex server from being successfully claimed via the dashboard.

When this happens, after claiming via the dashboard and going to https://plex.tv/desktop - The server may appear as insecure, indicated by a yellow (!) or by a message, as the below image