Manage page FAQ

This area contains guides and information for your Elysium appbox

Issue related to Plex Server/Streaming

Issue related to Plex Server/Streaming

Experience buffering?

Please follow these steps below so we can firstly find out what's wrong

  1. Find a random movie in your Plex library
  2. Download the file as shown in the image above, note the download speed, what speed do you get?
  3. What is your internet speed? Check with https://speedtest.net and then convert your result from Mbps to MB /s using this tool https://www.gbmb.org/mbps-to-mbs
  4. Download this file from Hetzner: https://speed.hetzner.de/10GB.bin What speed do you get?
  5. Download this file from ping.online.net: http://ping.online.net/10000Mo.dat What speed do you get?

Enter the results of the above 5 steps, in our test to get a quick response on what could be the cause of your buffering!

Test located here

PS!

If you are using chrome, the shortcut to seeing your downloads and their speeds is CTRL + J

Issue related to Plex Server/Streaming

Keep your server running smoothly

In order for your Elysium Appbox to always operate fast and smooth, it is important to take some steps to configure some settings on the Elysium Dashboard, aswell as keeping up with some maintenance tasks on your appbox, at plex.tv

 

Making sure your appbox restarts daily

One of the cool features here at Elysium, is the ability to schedule your server to automatically restart daily
Navigate to server settings and make sure to schedule your server for daily restarts


Important steps to take regularly

Plex allows you to run some maintenance tasks via plex.tv web panel that'll help keep your server snappy
you should run these weekly or bi-weekly

  1. Access the settings dialog buttonchrome_V909eVFiSI.jpg
  2. Browse to "Troubleshooting"chrome_oZrwUGm1Gn.jpg
  3. Clean Bundles
  4. Optimize Database
Issue related to Plex Server/Streaming

Noticing "Indirect connection" on plex?

AN INDIRECT CONNECTION COULD INDICATE THAT REMOTE ACCESS IS NOT PROPERLY CONFIGURED, OR A CDN CONFIGURATION HAS GONE WRONG.

1. I do not have CDN enabled

First, go to plex.tv/web -> settings(top right corner) -> remote access, is it red? Or green?

If its green, your server is fine and the issue is with your network

If its red


I have CDN enabled

  1. Disable the CDN, reset plex config - confirm it is then green in remote access
  2. Enable CDN again and confirm it is once again green
Issue related to Plex Server/Streaming

Noticing "Insecure connection" in plex?

An insecure connection can happen due to multiple things, on Plex, plex assigns each server a certificate for "secure connections", this happens automatically - But sometimes there can be issues with the certificates, or plex.tv can have an issue causing the certificate to not work. 

This can  result in the "insecure" message, usually you can simply click "allow insecure" and regain access to the server, and then check back later to see if its resolved.

If you want to actively try and troubleshoot it, follow the following procedure


I do not have CDN enabled

  1. Plex.tv handles dynamic assigning of SSL certificates for all servers, if you are getting an insecure connection, it is either because your client has issues connecting via SSL, or plex.tv has issues assigning you a certificate.
  2. Try restarting the server
  3. Try resetting config via manage page and re-claim
  4. Wait it out

I have CDN enabled

  1. Go to your dashboard, grab your shared ID and open https://{YOUR-SHARED-ID}.YOURDOMAIN in your browser, does it load? If so, secure connections work fine and you can conclude its a client issue
  2. If it doesn't work, CDN may be broken - uninstall, and re-install
Issue related to Plex Server/Streaming

Missing metadata?(Posters, artwork etc)

Missing metadata in plex is normal, sometimes the server will simply fail to grab metadata, sometimes the issue will be at plex.tv - Theres ways to correct this, and we will go over this here

Missing metadata can also indicate that the server haven't been rebooted lately, or is not being properly maintained


The "Fast" but "Annoying" way

  1. Enter the library in plex thats missing posters, and sort it by "Date added"