Indirect/Insecure/unable to connect AFTER claiming server via dashboard

Recently, a bug sometimes prevents a plex server from being successfully claimed via the dashboard.

When this happens, after claiming via the dashboard and going to https://plex.tv/desktop - The server may appear as insecure, indicated by a yellow (!) or by a message, as the below image

chrome_KxoQqQuwI6.png

This can be resolved by doing a couple of manual steps using a web browser.

1. Go to https://manage.elysium.to and login, note down the Plex server IP and the Plex Server port

chrome_8V4henTRMY.png

2. Open a new tab in your web browser, and the Plex Server IP and a : and then the Plex server port, check below image for example

chrome_mWbfldhb8Q.png

3. Plex will load, and it might ask you to login - Login using the same account that you just used to claim the server with on https://manage.elysium.to

4. Next, click "More"

chrome_CgFOnEemLO.jpg

5. Notice that you can now see the server on the left hand side, at the top right - Click the settings icon, indicated by a tool

chrome_kwj57lY0IS.jpg

6. Next, find the "remote access" settings pane, on the left hand side and click it

chrome_bvdKXTO46S.jpg

7. Tick the "Manually specify public port" and populate the white box with the Plex Server Port that you noted down from your https://manage.elysium.to page, at the beginning of this guide - Then, click "retry"

chrome_DqwFedYDic.jpg

8. Sometimes, the bottom part will gray out, and a "Enable remote access" button will appear as indicated by the image below - Click "Enable remote access" if this happens

chrome_mtudy30LIa.jpg

8. After which, the server should successfully connect and turn green

chrome_DhSkh1ce42.jpg

Thats it! The server is now fully connectable via any plex app and https://plex.tv/desktop