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Manage page FAQ

This area contains guides and information for your Elysium appbox

I think my server is down / Unable to access it on plex.tv

Manage page FAQ Issue related to Plex Server/Streaming

Head over to your Dashboard Is the server showing as online? If not, restart it Does it say "...

Dashboard sub-accounts

Manage page FAQ Manage page tools

At Elysium it is possible to create sub accounts, sub accounts are accounts you can create for yo...

My request was "Denied" What are my options?

Manage page FAQ The Request Lounge

Theres only ever 1 reason for something to be "Denied" on Elysium, if we cannot find what you req...

My request is gone!

Manage page FAQ The Request Lounge

Older requests will eventually be removed Don't worry, though! This doesn't mean it's been denie...

How does the request lounge work?

Manage page FAQ The Request Lounge

The per user, limit system When you access the request page, you will notice a top information b...

How long does it take for a request to be added?

Manage page FAQ The Request Lounge

Movies Movie requests are automatically approved, and will appear within a few hours of being re...

Requesting a CDN "Share"

Manage page FAQ Enabling CDN

If you feel intimidated by the "custom CDN" setup guide, or just want to see if you can save some...

Configure your own "custom" CDN

Manage page FAQ Enabling CDN

ARE YOU HAVING PEERING ISSUES, AND YOU WANT THE STABILITY OF USING YOUR OWN CDN? Getting a doma...

Claiming the appbox to plex.tv

Manage page FAQ Setting up your Elysium Appbox first time

When you first receive your Elysium access details(via email), you will need to login to the serv...

I'm curious what transcoding means

Manage page FAQ Issue related to Plex Server/Streaming

Transcoding If you play video via Plex or Emby and reduce the streaming quality to anything lowe...

I'm curious how subtitles work

Manage page FAQ Issue related to Plex Server/Streaming

Subzero and Bazarr! On Elysium we run sub-zero/Bazarr to automatically grab subtitles in a large...

My Plex server says an update is available

Manage page FAQ Issue related to Plex Server/Streaming

I have a shared Appbox Head over to your Dashboard - Scroll down and hit "Restart" on your serve...

Issue related to Plex Server/Streaming

Manage page FAQ

Content showing "Unavailable"

Manage page FAQ Issue related to Plex Server/Streaming

Theres 2 primary reasons for content to be showing as unavailable Content is being replaced(up...

Missing movies or tv shows? Believe you are not receiving updates?

Manage page FAQ Issue related to Plex Server/Streaming

Over time, we expand our storage which results in new storage folders that must be added to your ...

Missing metadata?(Posters, artwork etc)

Manage page FAQ Issue related to Plex Server/Streaming

Missing metadata in plex is normal, sometimes the server will simply fail to grab metadata, somet...

Noticing "Insecure connection" in plex?

Manage page FAQ Issue related to Plex Server/Streaming

An insecure connection can happen due to multiple things, on Plex, plex assigns each server a cer...

Noticing "Indirect connection" on plex?

Manage page FAQ Issue related to Plex Server/Streaming

AN INDIRECT CONNECTION COULD INDICATE THAT REMOTE ACCESS IS NOT PROPERLY CONFIGURED, OR A CDN CON...

Keep your server running smoothly

Manage page FAQ Issue related to Plex Server/Streaming

In order for your Elysium Appbox to always operate fast and smooth, it is important to take some ...

Experience buffering?

Manage page FAQ Issue related to Plex Server/Streaming

Please follow these steps below so we can firstly find out what's wrong Find a random mov...

Manage page tools

Manage page FAQ

The Request Lounge

Manage page FAQ

Enabling CDN

Manage page FAQ

Setting up your Elysium Appbox first time

Manage page FAQ

4K movies not working?

Manage page FAQ Issue related to Plex Server/Streaming

Are 4k movies not starting on your server? Spinning circle? Or "Transcoder exited due to an error...