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30 total results found

Experience buffering?

Manage page FAQ Connection issues(Buffering etc)

Buffering are typically caused by peering issues Peering issues can be mitigated by enabling a C...

Requesting a CDN "Share"

Manage page FAQ Enabling CDN

If you feel intimidated by the "custom CDN" setup guide, or just want to see if you can save some...

Errors streaming? Transcoder exited due to an error?

Manage page FAQ Content issues(Missing media, playback ...

Learn how to troubleshoot transcoding errors, and how to obtain enough info for us to help you. ...

4K movies not working?

Manage page FAQ Content issues(Missing media, playback ...

Are 4k movies not starting on your server? Spinning circle? Or "Transcoder exited due to an error...

Dashboard sub-accounts

Manage page FAQ Manage page tools

At Elysium it is possible to create sub accounts, sub accounts are accounts you can create for yo...

My request was "Denied" What are my options?

Manage page FAQ The Request Lounge

Theres only ever 1 reason for something to be "Denied" on Elysium, if we cannot find what you req...

My request is gone!

Manage page FAQ The Request Lounge

Older requests will eventually be removed Don't worry, though! This doesn't mean it's been denie...

How does the request lounge work?

Manage page FAQ The Request Lounge

The per user, limit system When you access the request page, you will notice a top information b...

How long does it take for a request to be added?

Manage page FAQ The Request Lounge

Movies Movie requests are automatically approved, and will appear within a few hours of being re...

Configure your own "custom" CDN

Manage page FAQ Enabling CDN

ARE YOU HAVING PEERING ISSUES, AND YOU WANT THE STABILITY OF USING YOUR OWN CDN? Getting a doma...

Keep your server running smoothly

Manage page FAQ Plex Server/Appbox issues

In order for your Elysium Appbox to always operate fast and smooth, it is important to take some ...

Claiming the appbox to plex.tv

Manage page FAQ Setting up your Elysium Appbox first time

When you first receive your Elysium access details(via email), you will need to login to the serv...

I'm curious what transcoding means

Manage page FAQ Plex Server/Appbox issues

Transcoding If you play video via Plex or Emby and reduce the streaming quality to anything lowe...

I'm curious how subtitles work

Manage page FAQ Plex Server/Appbox issues

Subzero and Bazarr! On Elysium we run sub-zero/Bazarr to automatically grab subtitles in a large...

I think my server is down / Unable to access it on plex.tv

Manage page FAQ Plex Server/Appbox issues

Head over to your Dashboard Is the server showing as online? If not, restart it Does it say "...

My Plex server says an update is available

Manage page FAQ Plex Server/Appbox issues

I have a shared Appbox Head over to your Dashboard - Scroll down and hit "Restart" on your serve...

Content showing "Unavailable"

Manage page FAQ Content issues(Missing media, playback ...

Theres 2 primary reasons for content to be showing as unavailable Content is being replaced(up...

Missing movies or tv shows? Believe you are not receiving updates?

Manage page FAQ Content issues(Missing media, playback ...

Over time, we expand our storage which results in new storage folders that must be added to your ...

Missing metadata?(Posters, artwork etc)

Manage page FAQ Content issues(Missing media, playback ...

Missing metadata in plex is normal, sometimes the server will simply fail to grab metadata, somet...

Verifying if the CDN is working and active

Manage page FAQ Enabling CDN

Once the CDN is enabled, you might want to verify if indeed it is in effect. Do this, by downloa...